Privacy Policy
This Privacy Policy explains how GoldPaid (Company No 15271002) collects, uses, and protects personal information when you use our secure postal gold buying service or contact any member of our UK-based team. We are committed to transparency and the safe handling of your data at every stage of the valuation and payment process.
Privacy Policy Overview
A clear, scannable summary of how GoldPaid protects your information and respects your privacy.
What Data We Collect
We collect contact details, ID verification for insurance purposes, and transaction information to process your postal gold sale securely.
How We Use It
Your data is used solely to appraise your gold, provide insured shipping labels, verify your identity, and issue your same-day bank payments.
Lawful Bases
We process data based on contractual necessity, legal compliance (Anti-Money Laundering), and our legitimate interests in fraud prevention.
Who We Share With
We only share essential data with trusted partners like Royal Mail for insured parcels and Faster Payments providers for your bank transfers.
International Transfers
As a UK-based business, we strictly manage any data transfers outside the UK using standard contractual clauses and high-level encryption.
How Long We Keep It
We retain transaction data for the minimum period required by UK financial regulations, typically 6-7 years for tax and legal compliance.
Your Data Rights
Under UK GDPR, you have the right to access, rectify, or request deletion of your personal data at any time. Simply contact our support team.
Contact & Privacy
For any privacy-related queries, WhatsApp us at 07375071158 or email our UK team for a prompt response within one business day.
Full Privacy Policy
At GoldPaid (Company No 15271002), your trust is the foundation of our business. This policy outlines how we handle your personal data with the same care and security we apply to the gold you send us.
1. WHO WE ARE AND CONTACT DETAILS
GoldPaid is a UK-based postal gold buying service. We are committed to protecting your privacy and complying with UK Data Protection laws. If you have any questions about this policy, please contact our Data Protection lead via WhatsApp at 07375071158 or by email.
2. THE DATA WE COLLECT
- Contact Details: Your name, home address, phone number, and email.ID Verification: Data required for Anti-Money Laundering (AML) checks, including government-issued ID and proof of address.Transaction Data: Details about the gold items you send, parcel tracking information, and your bank details for payment.Communication Records: Historical logs of WhatsApp messages, emails, and phone calls.Technical Data: IP address and browser type collected during your website visit.
3. PURPOSES AND LAWFUL BASES
- Performance of a Contract: To assess your gold and pay you.Legal Obligation: To comply with UK AML regulations and tax laws.Legitimate Interests: To prevent fraud, ensure the security of our postal service, and improve our operations.
4. WHATSAPP AND MESSAGING
We use WhatsApp as a primary communication channel for speed and transparency. By contacting us via WhatsApp, you acknowledge that your data will be handled according to WhatsApp's own privacy terms in addition to ours.
5. WHO WE SHARE DATA WITH
- Logistics Providers: Royal Mail receives your address to facilitate delivery and insurance.Financial Institutions: Our banks process your same-day Faster Payments.Verification Services: Third-party systems to verify identity and prevent fraud.Law Enforcement: We report all suspicious activity to relevant UK authorities.
6. YOUR RIGHTS AND DATA PROTECTION
Under UK law, you have the right to access, correct, or request the deletion of your data. You may also object to processing or request data portability. To exercise these rights or file a complaint, please contact us or the Information Commissioner’s Office (ICO).
7. DATA RETENTION AND SECURITY
We retain your information only as long as required by law (typically 6 years for financial and AML records). All data is stored in secure UK-based processing centres with robust encryption and physical security measures.
Legal Disclaimer: The information provided on this page is for general informational purposes only and does not constitute legal advice. GoldPaid recommends that users review these terms with a legal professional before reliance. We reserve the right to update this policy at any time to reflect changes in law or service.